chezzle

Refund Policy

Last updated: 18 July 2026

Plain-language summary: Cancel a subscription anytime in one click — you keep access until the period you already paid for ends. If something went wrong (double charge, an unused subscription renewal you didn't want, a purchase that didn't deliver), email us within 14 days and we'll make it right. Consumed virtual items like spent gems can't be refunded.

1. Subscriptions (Master & Grandmaster)

You can cancel at any time from the Shop → Manage subscription button, or by emailing support@chezzle.cc. Cancelling stops the next renewal; your perks stay active until the end of the period you've already paid for.
If a renewal charges you for a new month you didn't intend to use and you contact us within 14 days of that charge before meaningfully using the paid perks, we will refund it.
EU/UK consumers: you have a statutory 14-day right of withdrawal on a new subscription. Where you ask us to start the service immediately, this right may be reduced in proportion to what you've used, as allowed by law.

2. Gems and gem packs

Unused gem packs purchased in error can be refunded within 14 days if the gems have not been spent.
Once gems have been spent on cosmetics or in-game items, that purchase is consumed and is not refundable, except where the law requires otherwise.

3. Cosmetic items

Cosmetics (piece skins, boards, emotes) are delivered instantly and are a consumed digital item. They are non-refundable once unlocked, except where a purchase failed to deliver or the law requires otherwise.

4. Failed or duplicate charges

If you were charged more than once for the same item, or charged for something that never delivered, we will refund the affected charge in full. Contact us with the date and amount and we'll trace it in Stripe.

5. How to request a refund

Email support@chezzle.cc from the address on your account, with the approximate date and amount of the charge. We aim to respond within 3 business days. Approved refunds are returned to your original payment method via Stripe and typically arrive within 5–10 business days.

6. Contact

Questions about refunds or billing: support@chezzle.cc.

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